> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.xynta.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Explanation of our ‘money-back guarantee’

**We provide our [hosting packages](https://www.xynta.com/en/hosting) with confidence. If your package doesn't meet your expectations, you can cancel within 30 days of ordering and receive the full purchase amount back — no questions asked.**

|| This article describes the money-back guarantee as it applies to our hosting packages. For more background on why we offer this guarantee, see [xynta.com/en/money-back-guarantee](https://www.xynta.com/en/money-back-guarantee).

* [What does the guarantee cover?](#3-what-does-the-guarantee-cover)
* [Which services qualify?](#3-which-services-qualify)
* [Conditions](#3-conditions)
* [How to use the guarantee](#3-how-to-use-the-guarantee)

### What does the guarantee cover?

You have **30 days** to discover whether our hosting package is the right fit for you. If it turns out it isn't, you can cancel within that period and receive your purchase amount back.

* No explanation needed — we won't ask for one.
* No lengthy procedures — one message is enough.
* Once per customer, intended for normal use of the service.

### Which services qualify?

The guarantee applies to new hosting packages. Below you'll find which services are and aren't covered.

#### Covered by the guarantee

* [Web Hosting](https://www.xynta.com/en/web-hosting)
* [WordPress Hosting](https://www.xynta.com/en/wordpress-hosting)
* [Email Hosting](https://www.xynta.com/en/email-hosting)
* [Reseller Hosting](https://www.xynta.com/en/reseller-hosting)

#### Not covered

* **Domain names** — when a domain is registered, direct costs are incurred with external registrars. Unfortunately we cannot reverse these costs.
* **[Managed VPS](https://www.xynta.com/en/managed-vps)** and other **monthly services** — these can already be cancelled on a monthly basis, the guarantee isn't needed.
* **Upgrades** to existing hosting packages — the guarantee only applies to new packages.
* **SSL certificates** and additional **server management** — separate services are not covered.

| Not sure whether your situation qualifies? [Get in touch](https://www.xynta.com/en/support/contact) — we're happy to think along with you and find the best solution together.

### Conditions

To use the guarantee, the following conditions apply:

* **Cancellation within 30 days** — after the order date of the hosting package.
* **Once per customer** — the guarantee can be used once per customer.
* **Intended for normal use** — the guarantee is void in case of misuse, such as sending spam, conducting attacks or phishing activities.
* **Payment via PayPal or credit card** — refunds are processed after three months to prevent misuse.

### How to use the guarantee

1. **Cancel your hosting package** through [My xYnta](https://mijn.xynta.com), within 30 days of the order date. See [Cancelling a service – My xYnta](https://help.xynta.com/en/article/cancel-a-service-mijn-xynta-sst01j/) for the step-by-step guide.
2. **[Get in touch](https://www.xynta.com/en/support/contact)** by email or chat. Let us know you'd like to use the guarantee — no explanation required.
3. **Receive your refund** — we take care of the refund as soon as possible. For PayPal or credit card payments, the refund is issued within three months of your request.

| Not sure yet? [Feel free to contact us](https://www.xynta.com/en/support/contact) — we're happy to look at the best solution together. Sometimes a different package or a small adjustment makes all the difference.