> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.xynta.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# My website isn’t working, how do I fix it?

If your website isn't working, it’s often due to a **PHP or configuration error** in your site or application, which can result in an **HTTP Error 500 (Internal Server Error)**.

* [Step-by-Step Guide](#3-step-by-step-guide)
* [If the error log is empty](#3-if-the-error-log-is-empty)
---

### Step-by-Step Guide

1. Log in at [https://voorbeeld.cc:2222](https://voorbeeld.cc:2222) (or via [Single Sign-On (SSO)](/en/article/logging-in-to-hosting-package-via-single-sign-on-sso-1biycbb/)).
2. Under **System Info & Files**, click **Site Summary / Statistics / Logs**
3. Click **Error Log** next to the affected domain name

📄 In the error log you will find all `[NOTICES]`, `[WARNINGS]`, and `[ERRORS]`:

* `[NOTICE]` ➔ Harmless, can be ignored
* `[WARNING]` ➔ Might cause issues but is not critical
* `[ERROR]` ➔ Prevents your site from functioning and requires immediate attention

🔧 Need help? You can use our **Troubleshooting** service.
---

### If the error log is empty

Check if **error reporting** is enabled:

1. Log in again at [https://voorbeeld.cc:2222](https://voorbeeld.cc:2222) (or via [Single Sign-On (SSO)](/en/article/logging-in-to-hosting-package-via-single-sign-on-sso-1biycbb/)).
2. Under **Extra Features**, click **Select PHP Version**
3. Click the **Options** tab at the top
4. Make sure **display_errors** is checked and **error_reporting** is set to **E_ALL**. Adjust if needed.

🔄 Then revisit your website and check the error log again.
---

💬 Need help translating or interpreting the log entries? Feel free to contact us.

||| 🔄 Remember to replace `voorbeeld.cc` with your actual website address.