> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.xynta.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Remote Support via AnyDesk

Sometimes it's helpful if we briefly look at your computer to help solve a problem. We do this using **AnyDesk**, a secure program that allows us to log in remotely for a short time.

| **You only need to install this if one of our staff members asks you to.**

* [Install AnyDesk on Windows](#6-install-anydesk-on-windows)
* [Install AnyDesk on Mac (macOS)](#6-install-anydesk-on-mac-macos)
* [Send information securely](#5-send-information-securely)

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###### 👨‍💻 Install AnyDesk on Windows

1. Go to [**https://anydesk.com**](https://anydesk.com).
2. Click on **Download Now**.  
3. Open the downloaded file **AnyDesk.exe**.  
4. AnyDesk will start immediately; installation is not required.  
5. At the top, you'll see your **AnyDesk address** (e.g., `123 456 789`). Share this number with us when we request it.

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###### 🍎 Install AnyDesk on Mac (macOS)

1. Go to [**https://anydesk.com**](https://anydesk.com).
2. Click on **Download Now**.  
3. Open the file **AnyDesk.dmg** and drag the icon to **Applications**.  
4. Launch AnyDesk.  
5. macOS may ask for additional permissions:

* Go to **System Settings → Privacy & Security → Privacy**.  
* Allow **Screen Recording** and **Accessibility** for AnyDesk.  
* Click the lock icon to confirm changes (if needed).  

6. Close AnyDesk and reopen it.

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##### 🔐 Send information securely

Has a staff member asked you for information (e.g., your AnyDesk address or email details)? Then send it securely via:  
👉 **https://mijn.xynta.com/versturen**

**Example of what you can send:**

* AnyDesk address: `123 456 789`  
* Email address: `info@example.com`  
* Username and password (only if needed for help with email setup)

||| ⚠️ **Only send information if we explicitly ask for it.**

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Need help? Feel free to contact us — we're happy to assist!