> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.xynta.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Resetting File Permissions

||| ℹ️ This article applies to our Web Hosting and Reseller Hosting packages.
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* [Resetting file permissions on your hosting package](#3-resetting-file-permissions-on-your-hosting-package)
* [Instructional Video](#3-instructional-video)
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If you cannot edit or delete certain files or folders, it may be due to incorrect file permissions.
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### Resetting file permissions on your hosting package

1. Log in at https://voorbeeld.cc:2222 (or via [Single Sign-On (SSO)](/en/article/logging-in-to-hosting-package-via-single-sign-on-sso-1biycbb/)).
2. Under **System Info & Files**, go to **File Manager**.
3. Navigate one level higher than the file or folder whose permissions you want to reset.

*Example: to reset permissions for `public_html/`, go to `domains/voorbeeld.cc/`.*

4. Select the folder or file.
5. Click the **three-dots icon** at the top right.
6. Click on **Set Permissions**.
7. Fill out the form as follows:
   
* Enter `755` for folders and `644` for files in the **Chmod** field.
* Enable the **Recursive** option for folders (not needed for files).

8. Click **Save**.

File permissions have now been reset. Try editing or deleting the file or folder again.

||| ⚠️ **Attention:**

Folders with a `%` character cannot be deleted.  
If issues persist, there may still be incorrect permissions deeper in the folder structure.

If resetting permissions does not solve the issue, please contact our support team.

||| 📌 **Important:** Replace `voorbeeld.cc` with with your actual domain name in this guide.
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### 🎦 Instructional Video

${youtube}[](aog9Mvrpmvg)