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# Transferring a Service to Another Customer

**Want to transfer a service to another customer? For domain names, hosting plans and Reseller Hosting plans you can arrange this yourself in a few steps through My xYnta. For Managed VPS and other services, the transfer is handled via email. Below you'll find which route applies to your situation.**

|| This article applies to all services you manage through My xYnta. Choose the appropriate guide below based on the service type.

* [Automatic transfer via My xYnta](#3-automatic-transfer-via-my-xynta)
* [Transfer via email — Managed VPS and other services](#3-transfer-via-email-managed-vps-and-other-services)
* [Important information](#3-important-information)

### Automatic transfer via My xYnta

For the service types below, you arrange the transfer fully yourself through My xYnta. The new customer receives a confirmation request by email — once confirmed, the transfer is completed automatically.

* **Transfer a domain name** — see [Transferring a domain name to another customer](https://help.xynta.com/en/article/transferring-a-domain-name-to-another-customer-mijn-xynta-c17nvs/).
* **Transfer a hosting plan** — see [Transferring a hosting plan to another customer](https://help.xynta.com/en/article/transferring-a-hosting-package-to-another-customer-mcub96/).
* **Transfer a Reseller Hosting plan** — see [Transferring a Reseller Hosting plan to another customer](https://help.xynta.com/en/article/transferring-a-reseller-hosting-package-to-another-customer-1xr6w0q/).

### Transfer via email — Managed VPS and other services

For [Managed VPS](https://www.xynta.com/en/managed-vps) plans and other services, the transfer is handled via email. Both you and the new customer send us a confirmation from the email address registered with us. We'll only process the transfer once both emails have been received.

#### Step 1 — Note the service names

1. Check whether the new customer already has a customer account with us. If not, they'll first need to register at [mijn.xynta.com/aanmelden](https://mijn.xynta.com/aanmelden).
2. Log in to [My xYnta](https://mijn.xynta.com) with your email address and password.
3. Click **ACCOUNT** at the top and then **SERVICES**.
4. Note the **service names or identifiers** of the services you want to transfer.

#### Step 2 — Current customer sends authorisation

From your registered email address, send an email to [info@xynta.com](mailto:info@xynta.com) with the following content:

```
Dear xYnta,

I hereby authorise the transfer of the following service(s) to
the customer account [email address new customer]:

- [service name #1]
- [service name #2]

Kind regards,
[Your name]
```

#### Step 3 — New customer sends acceptance

Ask the new customer to send an email from their registered email address to [info@xynta.com](mailto:info@xynta.com) with the following content:

```
Dear xYnta,

I agree to the transfer of the following service(s) from customer account
[email address current customer] to my customer account
[email address new customer]:

- [service name #1]
- [service name #2]

I understand that I am taking over the contractual and financial
responsibility from the current customer and confirm that I have read and
agree to the general terms and conditions of xYnta Hosting B.V.

Kind regards,
[Name new customer]
```

| Replace `[email address current customer]`, `[email address new customer]` and `[service name #X]` with the actual details.

### Important information

With a transfer, only the plan and the associated contractual and financial responsibility are transferred — **your data, settings and configuration remain unchanged**. The new customer takes over the service exactly as it is at that moment.

||| After the transfer is completed, we can **no longer support** the original customer regarding the transferred service. All communication and support will go through the new plan owner from that point on.

Points to note:

* The transfer is only **final after the first payment** by the new customer. Until then, the original customer remains responsible for payment.
* The transfer is only **completed** once xYnta has confirmed it by email.
* Doesn't the new customer have a customer account yet? They'll first need to register at [mijn.xynta.com/aanmelden](https://mijn.xynta.com/aanmelden).

Can't figure it out? [Feel free to get in touch](https://www.xynta.com/en/support/contact) — we're happy to help.