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# Using TeamViewer for support

For certain support cases, it can be useful for us to temporarily view your computer via **TeamViewer**. After installation, simply provide us with your **TeamViewer ID** and **password** so we can connect remotely.

* [Additional information needed](#3-additional-information-needed)
* [Setting permissions (macOS)](#3-setting-permissions-macos)
* [Ready?](#3-ready)
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**During the session, we can:**

* View your screen and control your computer.
* Solve issues we cannot reproduce ourselves.
* Set up email addresses in your mail client.
* Configure FTP or SSH connections.

👉 Click one of the links to download **TeamViewer Quick Support** for [Windows](https://download.teamviewer.com/download/TeamViewerQS.exe) or [macOS](https://download.teamviewer.com/download/TeamViewerQS.dmg).
---

### Additional information needed

For certain issues, we may request additional details along with your TeamViewer ID and password:

**Email issues:**
  
* Provide the relevant email address and password.
* Ensure your mail client is open before we connect.

**FTP connections:**
  
* Provide the hostname, username, and password you are using.
* Open your FTP client before we connect.

⚡ We will inform you in advance if extra information is needed to assist you faster.
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### Setting permissions (macOS)

If you are using **macOS**, please follow these extra steps to allow TeamViewer to function correctly:

1. **Download** and **open** TeamViewer Quick Support.
2. **Double-click** the TeamViewer Quick Support icon.
3. In the menu bar, click **Help** > **Check system access**.
4. Follow these steps:
   
* Configure screen recording → Allow access.
* Configure accessibility → Allow access.
* Configure full disk access → Allow access.

5. Once you see **three blue checkmarks**, the setup is complete.
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### Ready?

Send us your **TeamViewer ID** and **password** via email or chat, and we’ll assist you remotely! 🚀