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# What does “New Message: Your Login Key has been created” mean?

When you or one of our support staff logs into your hosting package using Single Sign-On (SSO) (for example, during a support request), a temporary login key is generated. This key provides access to your hosting package for several hours.

You will automatically receive an email with the subject **"New Message: Your Login Key has been created"**. This notification serves as a security alert to inform you of a new login attempt.
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### Important

* Did you **recently log in** yourself or submit a **support request**?
  ➔ Then you can safely ignore this notification.

* If you **did not** log in yourself and **have not** requested support,
  ➔ Please **contact us immediately** so we can investigate any unauthorized access.
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📩 If you have any questions or concerns, our support team is ready to assist you!