Remote Support via AnyDesk

Sometimes it's helpful if we briefly look at your computer to help solve a problem. We do this using AnyDesk, a secure program that allows us to log in remotely for a short time.

• Install AnyDesk on Windows
• Install AnyDesk on Mac (macOS)
• Send information securely

👨‍💻 Install AnyDesk on Windows

1. Go to https://anydesk.com.
2. Click on Download Now.
3. Open the downloaded file AnyDesk.exe.
4. AnyDesk will start immediately; installation is not required.
5. At the top, you'll see your AnyDesk address (e.g., 123 456 789). Share this number with us when we request it.

🍎 Install AnyDesk on Mac (macOS)

1. Go to https://anydesk.com.
2. Click on Download Now.
3. Open the file AnyDesk.dmg and drag the icon to Applications.
4. Launch AnyDesk.
5. macOS may ask for additional permissions:

• Go to System Settings → Privacy & Security → Privacy.
• Allow Screen Recording and Accessibility for AnyDesk.
• Click the lock icon to confirm changes (if needed).

6. Close AnyDesk and reopen it.

🔐 Send information securely

Has a staff member asked you for information (e.g., your AnyDesk address or email details)? Then send it securely via:

👉 https://mijn.xynta.com/versturen

Example of what you can send:

• AnyDesk address: 123 456 789
• Email address: info@example.com
• Username and password (only if needed for help with email setup)

Need help? Feel free to contact us — we're happy to assist!

Updated on: 15/07/2025