My website isn’t working, how do I fix it?

If your website isn't working, it’s often due to a PHP or configuration error in your site or application, which can result in an HTTP Error 500 (Internal Server Error).

• Step-by-Step Guide
• If the error log is empty

Step-by-Step Guide

1. Log in at https://voorbeeld.cc:2222 (or via Single Sign-On (SSO)).
2. Under System Info & Files, click Site Summary / Statistics / Logs
3. Click Error Log next to the affected domain name

📄 In the error log you will find all [NOTICES], [WARNINGS], and [ERRORS]:

• [NOTICE] ➔ Harmless, can be ignored
• [WARNING] ➔ Might cause issues but is not critical
• [ERROR] ➔ Prevents your site from functioning and requires immediate attention

🔧 Need help? You can use our Troubleshooting service.

If the error log is empty

Check if error reporting is enabled:

1. Log in again at https://voorbeeld.cc:2222 (or via Single Sign-On (SSO)).
2. Under Extra Features, click Select PHP Version
3. Click the Options tab at the top
4. Make sure display_errors is checked and error_reporting is set to E_ALL. Adjust if needed.

🔄 Then revisit your website and check the error log again.

💬 Need help translating or interpreting the log entries? Feel free to contact us.

Updated on: 22/05/2025