Issues after the migration from Hosting on Demand to xYnta

Earlier this year, we acquired Hosting on Demand. Customers were informed about this via email. In a follow-up phase, we announced that the — often outdated — Hosting on Demand servers would be rapidly replaced. Customers are being migrated step by step to our platform at xYnta.

During this migration, some minor changes may occur, for example in how email or webmail functions. In this article, we’ve listed the most common situations and solutions so you can easily resolve common issues yourself.

⚠️ Need help? Don’t worry — we’re happy to assist you.

Please contact us via our contact page. In your message, please describe as clearly as possible:

• What the issue is
• What you’ve already tried
• Any error messages you’ve encountered

1️⃣ Webmail no longer works

Many customers previously logged in via:

webmail.yourdomainname.ext

After the migration, this address no longer works. From now on, you can access webmail via:

yourdomainname.ext/webmail

ℹ️ More information about using webmail can be found in this article:

👉 Using webmail

2️⃣ Email no longer works in your email application

Are you unable to receive or send emails via Outlook, Apple Mail, or another email app? Then you are likely still using the old mail server settings.

We often see customers still using the following (old) servers:

webXX.websiteondemand.nl

webXX.hostingondemand.nl

These settings no longer work after the migration.

✅ The correct settings:

For both incoming and outgoing mail, use the server:

mail.yourdomainname.ext

After updating your settings:

1. Save the changes
2. Restart your computer or device completely

In most cases, your email will start working again as expected.

📘 Detailed instructions for various email programs can be found here:

👉 Setting up email in your email application

Updated on: 22/09/2025