Using TeamViewer for support
For certain support cases, it can be useful for us to temporarily view your computer via TeamViewer. After installation, simply provide us with your TeamViewer ID and password so we can connect remotely.
Additional information needed
Setting permissions (macOS)
Ready?
During the session, we can:
View your screen and control your computer.
Solve issues we cannot reproduce ourselves.
Set up email addresses in your mail client.
Configure FTP or SSH connections.
👉 Click one of the links to download TeamViewer Quick Support for Windows or macOS.
For certain issues, we may request additional details along with your TeamViewer ID and password:
Email issues:
Provide the relevant email address and password.
Ensure your mail client is open before we connect.
FTP connections:
Provide the hostname, username, and password you are using.
Open your FTP client before we connect.
âš¡ We will inform you in advance if extra information is needed to assist you faster.
If you are using macOS, please follow these extra steps to allow TeamViewer to function correctly:
Download and open TeamViewer Quick Support.
Double-click the TeamViewer Quick Support icon.
In the menu bar, click Help > Check system access.
Follow these steps:
Configure screen recording → Allow access.
Configure accessibility → Allow access.
Configure full disk access → Allow access.
Once you see three blue checkmarks, the setup is complete.
Send us your TeamViewer ID and password via email or chat, and we’ll assist you remotely! 🚀
Additional information needed
Setting permissions (macOS)
Ready?
During the session, we can:
View your screen and control your computer.
Solve issues we cannot reproduce ourselves.
Set up email addresses in your mail client.
Configure FTP or SSH connections.
👉 Click one of the links to download TeamViewer Quick Support for Windows or macOS.
Additional information needed
For certain issues, we may request additional details along with your TeamViewer ID and password:
Email issues:
Provide the relevant email address and password.
Ensure your mail client is open before we connect.
FTP connections:
Provide the hostname, username, and password you are using.
Open your FTP client before we connect.
âš¡ We will inform you in advance if extra information is needed to assist you faster.
Setting permissions (macOS)
If you are using macOS, please follow these extra steps to allow TeamViewer to function correctly:
Download and open TeamViewer Quick Support.
Double-click the TeamViewer Quick Support icon.
In the menu bar, click Help > Check system access.
Follow these steps:
Configure screen recording → Allow access.
Configure accessibility → Allow access.
Configure full disk access → Allow access.
Once you see three blue checkmarks, the setup is complete.
Ready?
Send us your TeamViewer ID and password via email or chat, and we’ll assist you remotely! 🚀
Updated on: 23/05/2025
Thank you!