Frequently Asked Questions

• Do you offer help with resolving website issues?

  Unlike our Web and Reseller Hosting packages, our WordPress Hosting packages include extensive WordPress support. Normally, we assist you with the use of our services. However, if you have a WordPress Hosting package and your website is not functioning properly — and you can't resolve the issue yourself — feel free to contact us. With over 20 years of experience and thousands of WordPress websites hosted, we possess extensive knowledge of the various challenges that can arise. While we canFew readers

• What are the differences between Web and WordPress Hosting packages?

  Our WordPress Hosting packages differ from our Web Hosting packages in several important ways: 🚀 Optimized servers Our WordPress Hosting packages are hosted on servers specifically optimized for WordPress, ensuring faster load times and better handling of simultaneous visitors. 🛠️ User-friendly Plesk control panel WordPress Hosting includes the powerful Plesk control panel and WordPress Toolkit, allowing you to: Easily install a new WordPress website Create website backups SFew readers

• What does “Site vulnerabilities found” mean and how can I fix it?

  If you receive an email with the subject " server name Site vulnerabilities found", it means that the WordPress Toolkit has detected potential vulnerabilities on your website. The email provides an overview of site components that could be exploited by malicious parties. In most cases, these issues can be resolved simply by keeping your website up to date. Example: In the example provided, the installed plugin "WordPress Email Encoder" is vulnerable. How to fix it? ChecFew readers

• What is the cancellation notice period for my WordPress Hosting package?

  Our WordPress Hosting packages can be cancelled on a monthly basis. If you do not wish to renew your hosting package, please make sure to cancel it before the 21st of the month through your online account. This will prevent the package from being automatically renewed for the following month.Few readers

Manuals

• Change PHP Version – WordPress Hosting

  Changing the PHP Version Instructional Video Changing the PHP Version Log in at https:// servernaam .srvnl.nl:8443. 📖 More info: How to find out which server you're on Under Dev Tools, click PHP. At the top, under PHP Support, select the PSome readers

• Viewing Domain Log Files – WordPress Hosting

  Viewing Log Files Content of the Log Files Instructional Video Viewing Log Files Log in at https:// servernaam .srvnl.nl:8443. 📖 More info: How to find out which server you're on Under Dev Tools, click Log Files. On theSome readers

• Managing Files – WordPress Hosting

  Using the File Manager Uploading a File Adding a Folder Creating a File Editing a File Downloading a File Changing Permissions Copying Files or Folders Deleting Files or Folders (3-deleting-files-oSome readers

• Add a Domain Name – WordPress Hosting

  Adding a Domain Name Instructional Video Adding a Domain Name Log in at https:// servernaam .srvnl.nl:8443. 📖 More info: How to find out which server you're on Click the Add Domain button at the top. Choose Empty Website (you can also choose to inFew readers

• Setting Up Automatic Updates with WordPress Toolkit – WordPress Hosting

  Setting up automatic updates What is Smart Update? Instructional Video Setting up automatic updates Log in to https:// servernaam .srvnl.nl:8443. 📖 More info: How to find out which server you're on In the right menu, clicFew readers

• Using phpMyAdmin – WordPress Hosting

  Using phpMyAdmin Instructional Video Using phpMyAdmin Log in at https:// servernaam .srvnl.nl:8443. 📖 More info: How to find out which server you're on In the right-hand menu, click Database. Under the database name, click the phpMyAdmin button. A neFew readers

• Generate a free SSL certificate – WordPress Hosting

  Manually Installing an SSL Certificate Instructional Video Manually Installing an SSL Certificate Log in at https:// servernaam .srvnl.nl:8443. 📖 More info: How to find out which server you're on Under Security, click SSL/TLS CertificFew readers

• Creating Your Own Backup – WordPress Hosting

  Creating your own backup Instructional Video Creating your own backup Log in at https:// servernaam .srvnl.nl:8443. 📖 More info: How to find out which server you're on Under Files & Databases, click Backups. Click the Backups button. CoFew readers

• Building a Website with AI Sitebuilder – WordPress Hosting

  Building a Website with the AI Sitebuilder Configuring the Website via AI Sitebuilder After Building Building a Website with the AI Sitebuilder Log in at https:// servernaam .srvnl.nl:8443. 📖 More info: How to find out which server you're on (/en/article/how-can-i-findFew readers

• Creating an Email Forwarder – WordPress Hosting

  Creating an Email Forwarder Instructional Video Creating an Email Forwarder Log in to https:// servernaam .srvnl.nl:8443. 📖 More info: How to find out which server you're on In the right menu, click Mail. Click the + Create Email Address button.Few readers

• Delete a WordPress Installation – WordPress Hosting

  Removing a WordPress Installation Instructional Video Removing a WordPress Installation Log in at https:// servernaam .srvnl.nl:8443. 📖 More info: How to find out which server you're on In the right-hand menu, click WordPress. Next to theFew readers

• Connecting via SSH – WordPress Hosting

  Enabling SSH Access Connecting via Terminal (recommended) Connecting via an SSH Client Instructional Video Enabling SSH Access Log in at https:// servernaam .srvnl.nl:8443. 📖 More info: How to find out which server you're on (/en/article/how-can-i-find-the-Few readers

• Managing the DNS Zone – WordPress Hosting

  Managing the DNS Zone Instructional Video Managing the DNS Zone Log in at https:// servernaam .srvnl.nl:8443. 📖 More info: How to find out which server you're on Click on the Hosting & DNS tab. Click the DNS button. You can now manage your domaiFew readers

• Creating a Subdomain – WordPress Hosting

  Creating a Subdomain Instructional Video Creating a Subdomain Log in at https:// servernaam .srvnl.nl:8443. 📖 More info: How to find out which server you're on Click the Add Subdomain button at the top. Fill out the form as follows: SubdomainFew readers

• Viewing Visitor Statistics – WordPress Hosting

  Viewing Visitor Statistics Instructional Video Viewing Visitor Statistics Log in at https:// servernaam .srvnl.nl:8443. 📖 More info: How to find out which server you're on In the left menu, click Statistics. Scroll down and click SSL/TLS Web SFew readers

• Adding an Email Address – WordPress Hosting

  Adding an Email Address to Your WordPress Hosting Package Instructional Video Adding an Email Address to Your WordPress Hosting Package Log in at https:// servernaam .srvnl.nl:8443. 📖 More info: How to find out which server you're on (/en/article/how-can-i-find-the-server-name-of-my-hosting-package-acx1dFew readers

• Adding a Git Repository – WordPress Hosting

  Adding a Git Repository Instructional Video Adding a Git Repository Log in at https:// servernaam .srvnl.nl:8443. 📖 More info: How to find out which server you're on Under Dev Tools, click Git. Click Add Repository. Fill out the form asFew readers

• Creating a WordPress Staging Environment – WordPress Hosting

  Creating a Staging Environment Deploying Changes from Staging to Live Creating a Staging Environment Log in at https:// servernaam .srvnl.nl:8443. 📖 More info: How to find out which server you're on In the left menu, click WordFew readers

• Fixing Security Issues with WordPress Toolkit – WordPress Hosting

  View Security Status and Fix Vulnerabilities Instructional Video View Security Status and Fix Vulnerabilities Log in at https:// servernaam .srvnl.nl:8443. 📖 More info: How to find out which server you're on In the right menu, click *Few readers

• Importing a Database Dump or Backup – WordPress Hosting

  Via Plesk (recommended) Via phpMyAdmin Instructional Video Via Plesk (recommended) Log in at https:// servernaam .srvnl.nl:8443. 📖 More info: How to find out which server you're on In the right-hand menu, click Database. ClickFew readers

• Creating a New Database – WordPress Hosting

  Creating a New Database Instructional Video Creating a New Database Log in at https:// servernaam .srvnl.nl:8443. 📖 More info: How to find out which server you're on In the right-hand menu, click Database. Click the + Add Database button. FillFew readers

• Setting Up an Autoresponder for Your Email Address – WordPress Hosting

  Setting up an autoresponder Instructional Video Setting up an autoresponder Log in at https:// servernaam .srvnl.nl:8443. 📖 More info: How to find out which server you're on In the right menu, click on Mail. Click on the email address for whichFew readers

• Installing WordPress with WordPress Toolkit – WordPress Hosting

  Installing WordPress Instructional Video Installing WordPress Log in at https:// servernaam .srvnl.nl:8443. 📖 More info: How to find out which server you're on Under Dev Tools, click WP Toolkit. Click the Install WordPress button. *(If youFew readers

• Repairing a Database – WordPress Hosting

  Repairing the Database Instructional Video Repairing the Database Log in at https:// servernaam .srvnl.nl:8443. 📖 More info: How to find out which server you're on In the left-hand menu, click Database. Select the database you want to repair. CliFew readers

• Create an FTP User – WordPress Hosting

  Creating a new FTP user Instructional Video Creating a new FTP user Log in at https:// servernaam .srvnl.nl:8443. 📖 More info: How to find out which server you're on Under Files & Databases, click FTP. Click + Add an FTP Account. CompletFew readers

• Edit a Domain Name – WordPress Hosting

  Changing the Domain Name Instructional Video Changing the Domain Name Log in at https:// servernaam .srvnl.nl:8443. 📖 More info: How to find out which server you're on Click on the three dots icon. Click Change Domain Name. Enter your new dFew readers

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