Manuals

• Requesting Login Details for Mijn Xynta, Hosting, or Server

  Mijn Xynta Web, WordPress and Email Hosting Reseller Hosting Managed VPS Mijn Xynta Go to Mijn Xynta and click the FORGOT? button at the top. Enter your registered email address. Click the orange Request Login Details button.Few readers

• Enabling Two Factor Authentication (2FA) for Mijn Xynta, DirectAdmin, and Plesk

  Mijn Xynta DirectAdmin (Web, Email, and Reseller Hosting) Plesk (WordPress Hosting) Mijn Xynta Go to Mijn Xynta and log in with your email address and password. At the top of the page, click MY ACCOUNT. In the submenu, click SECURITY. Under Two-factor authenFew readers

• Viewing Previous Conversations and Linking Email Addresses

  Viewing Previous Conversations Linking an Email Address Important Information Instructional Video Viewing Previous Conversations Go to Mijn Xynta and log in with your email address and password. At theFew readers

• Change password for Mijn Xynta, DirectAdmin or Plesk

  Mijn Xynta DirectAdmin (Web, Email or Reseller Hosting) Plesk (WordPress Hosting) Mijn Xynta Go to https://mijn.xynta.com and log in Click on Mijn account at the top In the submenu, click Security Fill in: New password: Choose a new password (at least 16Few readers

• Transferring a Service to Another Customer

  Specific Transfers Transferring Other Services Transfer Email - Existing Customer Transfer Email - New Customer Important Information Specific Transfers Transfer a domain name: FolFew readers

• Cancel a Service – Mijn Xynta

  Step-by-Step Guide Need help? Instructional Video If you wish to cancel one of your services, for example because you no longer need it, please follow the steps below: Step-by-Step Guide Go to Mijn Xynta and log in with your email address and password. Click on MY ACCOUNT at the top of the page. Then click on SERVICES at the top of the page. Click the red buttonFew readers

• Using TeamViewer for support

  For certain support cases, it can be useful for us to temporarily view your computer via TeamViewer. After installation, simply provide us with your TeamViewer ID and password so we can connect remotely. Additional information needed Setting permissions (macOS) Ready? During the session, we can: View your screen and control your computer. Solve issues we cannot reproduce ourselves.Few readers

• Authorizing a Contact Person – Mijn Xynta

  Step-by-Step Guide After Adding Instructional Video Step-by-Step Guide Go to Mijn Xynta and log in with your email address and password. At the top of the page, click CONTACT. In the submenu, click AUTHORIZATIONFew readers

• Enabling HSTS

  HSTS stands for HTTP Strict Transport Security. It is a security measure that ensures visitors can only communicate with your website via a secure connection ( HTTPS). HSTS prevents vulnerabilities such as man-in-the-middle attacks, guaranteeing that the communication between the user and your website remains secure. Implementing HSTS Key Considerations HSTS Preload List Implementing HSTS FoFew readers

• Customizing the Appearance of the DirectAdmin Control Panel

  Step-by-Step Guide Customization Options Applying the Changes Additional Information Instructional Video Step-by-Step Guide Log in at https://voorbeeld.cc:2222 (or via Single Sign-On (SSO)) Or log in as user admin at https://mvm-klantnaam1Few readers

• Securing Your PrestaShop Webshop with SSL

  Securing Your PrestaShop Webshop with SSL Instructional Video Securing Your PrestaShop Webshop with SSL Log in to your PrestaShop webshop with your email address and password and click SIGN IN. In the left menu under Configure, click Shop Parameters. Then click General ( Configure Shop PFew readers

• Securing Your Joomla Website with SSL

  Securing Your Joomla Website with SSL Instructional Video Securing Your Joomla Website with SSL Log in to your Joomla website via: https://voorbeeld.cc/administrator. Enter your username and password and click Log In. In the menu on the left, click System. Then click Global Configuration. InFew readers

• Using Our Free Migration Service

  What Information Do We Need? Step-by-Step Guide to Using the Migration Service Important Points What Information Do We Need? The login details of your current hosting provider’s control panel (such as DirectAdmin, cPanel, Plesk, or a custom system). The login and server deFew readers

• FTP Connection Not Working After KPN Modem Firmware Update

  Cause Solution More Information and Support Cause The firmware update tightened the modem’s firewall settings. As a result, port 21 is blocked by default, preventing traditional FTP connections from working. Solution You can easily resolve this issue by adjusting the modem'sFew readers

• Enabling Direct Debit – Mijn Xynta

  Step-by-Step Guide Important Information Instructional Video You can easily enable direct debit through Mijn Xynta. Step-by-Step Guide Go to Mijn Xynta and log in with your email address and password. At the top of the page, click MY ACCOUNT. Under Payment Preferences, check the box I want to pay by direct debit. Enter your bank account number (Few readers

• Can I call you?

  Although we usually respond to your emails or chat messages within a minute on weekdays between 9:00 AM and 5:00 PM, we understand that sometimes a phone call is more convenient. That’s why we are available by phone from Monday to Friday at 085-4006666. In case of emergencies, such as service disruptions, we are available by phone 24 hours a day, 7 days a week. You can find more information in the helpdesk article " How can I report a service disruption? (/en/article/how-can-i-report-an-ouFew readers

• Securing Your Magento Website with SSL

  Securing Your Magento Website with SSL Instructional Video Securing Your Magento Website with SSL Log in to your Magento webshop with your username and password, and click Sign in. In the left menu, click Stores and then under Settings click Configuration ( Stores Settings Configuration).Few readers

• Approving or Rejecting a Transfer – Mijn Xynta

  Approving or Rejecting a Transfer Consequences of Your Choice Instructional Video This article applies to approving or rejecting transfers in Mijn Xynta. Approving or Rejecting a Transfer Go to Mijn Xynta and log in with your email address and password. At the top of the page, click MY ACCOUNT. In the submenu, click TRANSFERS. UndFew readers

• Generating and Using SSH Keys (Windows, macOS, and Linux)

  Generate a key in Windows Use a key in Windows Generate a key in macOS or Linux Generate a key in Windows Download and install the PuTTY program. Open PuTTYgen (Windows All Programs PuTTY PuTTYgen). AtFew readers

• How can I contact you?

  Contact Options There are several ways to get in touch with us: Chat: Use the round button at the bottom right of this page, on our website, our status page, and in the Mijn Xynta environment. Email: Always send an email to info@xynta.nl. Phone: Call us on business days between 9:00 AM and 5:00 PM at 085-4006666. Out-of-hours outages: Call us in case of outages. More information can be found in the helpdesk article: ➔ HowFew readers

Frequently Asked Questions

• How can I find the server name of my hosting package?

  In several of our support articles, we refer to your server name. Via Mijn Xynta Via Website Check Via Terminal (macOS) Via Command Prompt (Windows) Below we explain how you can find it step-by-step: Via Mijn Xynta Go to Mijn Xynta and log in with your email address and password. Click on HOSTING at the top of the page. Select theSome readers

• How are you informed about maintenance or outages?

  When we schedule maintenance or experience a service disruption, we believe in targeted communication. This means only customers affected by the issue will receive a notification by email. ✅ Who receives notifications? All customers with an active hosting or server service automatically receive maintenance and outage emails. 📢 Status Page At the top of our status page, a banner will appear when maintenance is scheduled or a known outage is in pFew readers

• How can I report an outage?

  Follow the steps below before contacting us: Check our status page Check your website Contact us ✅ Check our status page Go to the website check tool on our website, enter your domain name and click the "Check now" button. Then confirm your request to start the check. If there is a reported disruption or scheduled maintenance, this will be indicated in theFew readers

• Why does my control panel look different from the screenshots in your guides?

  The standard control panel provided with our Web and Email Hosting packages has a uniform appearance for all customers. However, customers with a Reseller Hosting or Managed VPS package can customize the look and feel of their control panel to suit their preferences. As a result, your control panel may look different from the screenshots shown in our guides. Good to know: despite visual differences, the functionalities of the control panel remain the same. Only the navigation experience may vaFew readers

• Why do you use the domain name voorbeeld.it in guides?

  Voorbeeld.it is a fictional domain name that we use in frequently asked questions and articles on our knowledge base. If you come across voorbeeld.it in an explanation or step-by-step guide, simply replace it with your own website’s domain name. This way, you can easily apply the instructions to your own situation.Few readers

• Why am I receiving emails with the subject “Mail Delivery Error”?

  Are you receiving many emails with the subject "Mail Delivery Error"? This usually indicates that your website is being misused to send spam. This can happen if a hacker gains access to your website or email address and sends unwanted messages to random recipients. We strongly recommend taking immediate action to resolve the issue. What steps can you take? Create a backup of your website. This allows you to restore a safe version of your site if needed, even if it doesn't curreFew readers

• Why do you use the domain name voorbeeld.cc in guides?

  Voorbeeld.cc is a fictional domain name that we use in frequently asked questions and articles on our knowledge base. If you come across voorbeeld.cc in an explanation or step-by-step guide, simply replace it with your own website’s domain name. This way, you can easily apply the instructions to your own situation.Few readers

• What is a support code and what is it used for?

  A support code is a unique sequence of numbers, consisting of three sets of three digits, that you can use to verify your identity when contacting us. We may ask for your support code when you: Call us Call our emergency number Chat with us Send us an email from an address that is not registered with us How can you request a support code? As a customer: You can easily request your support code via https://mijn.xynta.com/contact/support-code (https://mijn.xynta.com/contaFew readers

• Where are your servers located?

  Our servers are located in Dutch data centers, ensuring you always benefit from the best possible speed and reliability for your website or server. Most of our servers are housed at the Global-e Data Center on Europalaan in Rijen, North Brabant. These servers are connected to a fully redundant network, linked to various national and international exchanges, and use our own IPv4 and IPv6 addresses. In addition, we use several other Dutch data centers for our backup equipment, secondary name serFew readers

• How can I send confidential information?

  If you would like to send us confidential or sensitive information, please click here. The information you submit will be securely encrypted and deleted once it is no longer needed. 🔒 Secure Submission Examples of information you can safely submit via this form include: Login credentials Domain transfer codes Client data Other sensitive and/or confidential information 📢 Important Notes: Only send information if you have informed us in advance via email or chat, or ifFew readers

• Is my website eligible for sponsorship?

  We only consider sponsoring a website if it serves a strong social purpose or is directly related to the services we offer, such as hosting packages, servers, and domain names. Does your website meet these criteria? Feel free to contact us to discuss the possibilities. Websites that do not meet these conditions are unfortunately not eligible for sponsorship.Few readers

• Control Panels at Xynta

  We offer several control panels to help you easily manage your customer account and services. Below is an overview of the available control panels and their functionalities. Mijn Xynta DirectAdmin Plesk 🧑‍💻 Mijn Xynta Mijn Xynta is your customer portal. Here you can: Place orders View products and services View invoices Update customer and contact details View usage statistics Manage standalone domain names RetrieSome readers

• Modifying your hosts file

  By modifying your hosts file, you can locally point a domain name to a specific IP address. This is useful when moving or testing a website without affecting other visitors. Windows macOS or Linux Retrieving the IP address via Website Check 📋 Windows Follow these steps to mSome readers

• Explaining My Messages in DirectAdmin

  Once you log into the DirectAdmin control panel, you’ll find a Messages link at the top right of every page. What is the Messages System? Where can I find the Messages system? What is the Messages System? The Messages system is a vital feature of DirectAdmin. It’s included by default with our Web, Email, and Reseller Hosting packages, as well as our Managed VPS packages. It gathers notifiFew readers

• Explanation of our ‘money-back guarantee’

  We are committed to providing the best possible hosting and server services every day. That’s why we confidently offer a 30-day money-back guarantee on the purchase of our hosting packages. When you purchase a hosting package, you can cancel it within 30 days at no cost. We strive for your satisfaction, but if you are not happy, you can make use of this guarantee. Terms and Conditions How to use it? 📋 Terms and Conditions The hFew readers

• FTP Settings

  To upload your website via FTP, use the following settings in your FTP client: Protocol: FTPS (explicit TLS/SSL) Hostname: voorbeeld.cc Port: 21 Username: uwgebruikersnaam of gebruikersnaam@voorbeeld.cc (if you created the FTP user) Password: The password of your hosting package or custom FTP user Upload folder: publichtml/ or domains/voorbeeld.cc/publichtml/ Homepage filename: index.htm, index.html or index.php (use lowercase lettersFew readers

• Explaining File Permissions

  All files and directories on a server have specific permissions. These permissions determine who can view or modify the data. You can adjust these permissions via FTP, SSH, or through the hosting control panel under File Manager. All our hosting packages run inside isolated containers. Changing file permissions does not affect the access rights of other customers. File permissions explained Choosing file permissions (3-choosing-file-Few readers